Effective Date: 10.18.2025
 

At BALLAR GROUP LLC, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a fair and transparent refund policy to address your concerns.
 

Eligibility for Refunds

We accept refund requests under the following conditions:

• The request is made within 7 days of delivery.

• The product is unused, in its original packaging, and in resellable condition.

• Any included accessories, manuals, or additional components must be returned.

• Custom-made or personalized products may not be eligible for a refund unless they are defective or damaged upon arrival.

Refund Process

1. Initiate a Request
Contact us at info@getshadespace.com with your order number and reason for the refund.

2. Return Authorization
If eligible, we will provide you with a return authorization and shipping instructions.

3. Inspection & Approval
Upon receiving the returned product, we will inspect it. If approved, a refund will be processed within 10 business days.

Non-Refundable Items

• Any custom-built, personalized, or clearance items.

• Products that have been assembled, used, or damaged due to misuse.

• Shipping fees (unless the return is due to an error on our part).

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos and a description of the issue.
We will offer a replacement or full refund, including shipping costs.
 

Refund Method

Approved refunds will be processed to the original payment method within 10 business days.
If the original payment method is unavailable, store credit may be issued.

For any questions or concerns, please reach out to our customer service team at:
📧 info@getshadespace.com